Recording a request
Maintenance tracks repair requests from report to completion. Record what was reported, which property and unit it concerns, who is dealing with it, and what it cost.
Update it as work progresses
Keep it current rather than filling it in at the end. A tenant asking "has anyone looked at my boiler" should get an answer from the system, not a phone call to a colleague who might be out.
Where the cost goes
Costs recorded here flow through to the property's expenses, so the owner's statement reflects the work without anyone re-entering the figure.
This matters more than it looks: an expense recorded against the property reduces that owner's payout correctly and appears on their statement. When they ask why this month is lower, the answer is already there with the invoice attached.
Attach the paperwork
Attach the contractor's invoice to the request. Hunting for it when an owner queries a deduction is the expensive version of the same task.
Recharging a tenant
Where a repair is the tenant's responsibility, raise it as an invoice to them rather than only recording the cost, or the money will never be collected.
If an owner's payout looks too low
Check the expenses recorded against that property for the period — that is usually the reason, and it is the correct one. If the expenses are right, check the ownership shares on the property.
The maintenance chapter of the EstateIQ manual has more.