Manage billing
On the Subscription page, Manage billing opens Stripe's customer portal. From there you can:
- change the card on file
- see and download every invoice and receipt
- update the billing address and tax details on your invoices
- cancel the subscription
"You don't have a subscription yet"
If you see this, there is no Stripe record because nothing has been paid yet — the portal only exists once a subscription does. Choose a plan on the same page and it will be available afterwards.
Receipts
Stripe emails a receipt to your billing address after each successful payment. They are also listed in the portal, so you do not have to keep the emails.
When a payment fails
A red banner appears in the app with an Update card button, which opens the portal straight at the card screen. Stripe retries a failed payment over the following days; updating the card ends the retries and restores a lapsed subscription.
Changing the billing email
The billing email is your organisation's email, set in Settings. Changing it there changes where future receipts are sent.