"My activation code will not work." Check it is typed exactly as emailed, and that the PC has internet for this step. If it says the licence is already registered to another machine, it has been used on a different PC - contact us to release it.
"It worked yesterday and now asks for activation." The app re-checks the licence periodically. If the licence was revoked, or the check failed in a way that invalidated it, it will ask again. Contact us with your code rather than re-buying.
"I never received my code." Check spam. If it is genuinely missing, we can resend it to the email on your account - do not buy a second licence.
"A feature I paid for is missing." See the modules chapter. Most often the app has not connected since the module was added, or it needs a restart.
"The receipt printer does nothing." Confirm it prints a Windows test page first. If Windows cannot print, the POS cannot either. Then re-select it in settings and print a test receipt.
"Receipts print cut off or garbled." The paper width is set wrong, or the wrong driver is selected. Check the printer width setting matches your paper, usually 58mm or 80mm.
"The barcode scanner types into the wrong box." Click into the product search before scanning. Scanners simply type, so whatever is focused receives it.
"The cash drawer will not open." Most drawers open through the receipt printer, so check the cable between them and that the printer is working.
"Stock is wrong." Compare the shelf with the system and adjust with a reason recorded. Then look at whether purchases are being entered when goods arrive - stock that is always low usually means deliveries are recorded late or not at all.
"The app is slow." The database grows with every sale. Make sure backups are running and consider archiving very old data. A failing hard disk also shows up as slowness first.
"I need my data on a new PC." Take a backup from the old machine and restore it on the new one, and contact us about moving the licence. Do this before the old PC is gone.
"Can I use it on more than one till?" Yes, with the Multi-Terminal LAN module and enough terminals on your licence. The tills sync over your local network - no internet needed.
Before contacting support
Have ready: your activation code, the exact wording of any message, what you were doing, and the version number from the app's About screen. It turns a long conversation into a short one.