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CRM 20 views Updated 10/22/2026

Using the deal pipeline (Kanban board)

The six stages, what moves a deal between them, and reading the board honestly.

The six stages

A deal moves through:

Prospecting → Qualified → Proposal → Negotiation → Closed Won or Closed Lost

The board shows deals grouped by stage, so the shape of the pipeline is visible at a glance rather than assembled from a report.

What each stage means

Agree the definitions once, as a team, and stick to them. The usual reading:

  • Prospecting — there is an opportunity, but nothing is qualified yet
  • Qualified — they have a need, a budget and the authority to buy
  • Proposal — a specific offer is with them
  • Negotiation — they want it; terms are being settled
  • Closed Won / Closed Lost — decided

Without agreed definitions, two salespeople's boards mean different things and the total is meaningless.

Move deals as reality changes

A board that is updated weekly describes last week. The value of the view is that it is current.

Reading it honestly

A pipeline full of deals at Negotiation that have not moved in a month is not a strong pipeline — it is a stalled one. Stage plus how long something has sat there tells you far more than stage alone.

Closing

Mark deals Closed Lost as readily as Closed Won. A pipeline that only grows cannot forecast anything, and knowing why deals are lost is worth more than the tidiness of a full board.

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